XI HYPE

Your privacy matters

At XI HYPE, we respect your privacy and are committed to protecting your personal information.

As an Australian-owned, made-to-order brand, we believe shopping online should be simple, secure and hassle-free.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or purchase from XI HYPE.

1. Information We Collect

When you place an order or interact with our website, we may collect:

Your name
Email address
Contact number
Billing and delivery address
Order and purchase details
Payment transaction information
Information you provide when contacting us

2. How We Use Your Information

Your personal information is used to:

Process and confirm your orders
Print and prepare your made-to-order products
Arrange delivery or collection
Provide order updates and customer support
Respond to enquiries
Improve our products and online shopping experience
Send promotional updates where permitted by law
Meet our legal obligations

All XI HYPE apparel is printed in-house, allowing us to manage the production of your order directly.

3. Payment Security

All online payments are processed through secure third-party payment providers.

XI HYPE does not directly store complete credit card details.

We take reasonable steps to ensure your personal information is handled securely.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, including payment processors, delivery companies, website providers and other services required to operate our online store.

As our products are printed in-house, we do not need to share your order details with an external printing company.

5. Cookies

Our website may use cookies to improve your shopping experience, remember shopping cart items and understand website activity.

You can manage cookie preferences through your browser settings.

6. Marketing Communications

If you subscribe to XI HYPE updates, or where otherwise permitted by law, we may contact you about new designs, product launches and special offers.

You can unsubscribe from promotional emails at any time.

7. Protecting Your Information

We take reasonable precautions to protect personal information from loss, misuse and unauthorised access.

We retain information only for as long as reasonably necessary for business, customer service and legal purposes.

8. Accessing Your Information

You can contact us to request access to, or correction of, the personal information we hold about you.

We will handle requests in accordance with applicable Australian privacy laws.

9. Made-to-Order Products

XI HYPE products are printed in-house after an order is placed.

We use your order details to prepare the correct products, sizes, designs and quantities and to arrange delivery or collection.

Information about production times, cancellations, returns and refunds is provided separately in our Returns & Refunds Policy.

10. Third-Party Services

Our website may use third-party services for payment processing, website hosting, delivery and analytics.

These providers may handle personal information in accordance with their own privacy policies.

11. Changes to This Policy

XI HYPE may update this Privacy Policy when necessary.

Any changes will be published on our website.

12. Contact Us

For privacy enquiries, requests or any questions, please contact:

Email: team@xihype.com.au

Website: www.xihype.com.au