XI HYPE
Returns & Exchanges
At XI HYPE, every tee is made to order, printed with care and created just for you.
We want you to love your new tee, so please take a moment to review our Returns & Exchanges Policy before placing your order.
1. Made-to-Order Products
All XI HYPE T-shirts are printed in-house once your order has been placed.
As each item is made specifically for your order, we do not offer returns, refunds or exchanges for change of mind, including:
- Choosing the incorrect size
- Changing your mind about a design or colour
- Ordering the wrong item
- No longer wanting the product
This does not affect your rights under Australian Consumer Law.
2. Sizing
We want your XI HYPE tee to fit just right!
Please refer to our size guide on every product page and double-check your selected size before completing your purchase. The measurements listed are of the actual garment, not body measurements.
As our products are made to order, we are unable to offer size exchanges where the size ordered was supplied correctly and the product meets applicable consumer guarantees.
If you're unsure about sizing, please feel free to contact us before ordering.
3. Faulty or Incorrect Items
We take pride in every XI HYPE tee we print, but if something isn't right, we're here to help.
If your order arrives faulty, damaged, incorrectly printed or different from what you ordered, please contact us with:
- Your name
- A description of the issue
- Clear photos showing the problem, where possible
We will review the issue and arrange an appropriate solution in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
4. Order Changes & Cancellations
As we begin preparing made-to-order products after receiving your order, please contact us as soon as possible if you need to make a change.
We will do our best to accommodate changes or cancellations before printing begins.
Once printing has commenced, we generally cannot accept change-of-mind cancellations.
Your statutory consumer rights remain unaffected.
5. Returns Process
If you believe there is a problem with your order, please contact us before returning any items.
Once we've reviewed your enquiry, we'll provide instructions on the next steps.
6. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded.
For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we are entitled to provide an appropriate remedy within a reasonable time.
These rights apply to made-to-order products as well as other products.
7. Contact Us
If you have any questions about your order, sizing or our Returns & Exchanges Policy, please get in touch.
Email: team@xihype.com.au
Website: www.xihype.com.au
We're here to help keep your XI HYPE experience as smooth as possible.